Refund & Returns
We want you to be confident ordering from Status Health. This policy explains when a Forever Chemical (PFAS) test kit can be returned and how refunds work.
Our return window
You have 30 days from the day your kit arrives to request a return. To be eligible, the kit must be unused, unregistered, and in its original packaging, with all components included (sample device, collection materials, and instructions). You’ll need your order confirmation or proof of purchase.
Kits that can’t be returned
Because this is an at-home medical sample kit, we can’t accept returns or issue refunds for kits that have been opened, used, or registered, or that are missing components. Kits with packaging damaged by the customer are also not eligible. This keeps every kit we sell sterile and safe.
How to start a return
Contact us through our contact page to request a return before sending anything back. Returns sent without a prior request can’t be accepted. Approved returns should be sent to: Status Health, 4340 Duncan Avenue, St. Louis, MO 63110. Once your return is approved we’ll share simple instructions for sending it back.
Damaged or incorrect items
Please check your order when it arrives. If anything is defective, damaged, or incorrect, contact us right away and we’ll make it right.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund is approved. Approved refunds are issued to your original payment method, typically within 10 business days; your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since your refund was approved and you haven’t seen it, contact us and we’ll help.
Questions
For any return or refund question, reach us through our contact page.